Refund policy

 

Return & Refund Policy

At Laciann Collective, we want you to love what you ordered. Please read our return policy carefully before making your purchase.

Store Credit Only All approved returns receive store credit only. We do not offer cash or card refunds under any circumstances.

Return Window Returns must be initiated within 14 days of delivery.

Item Condition Requirements To be eligible for a return, items must be:

  • Unworn and unwashed
  • Free of pet dander, odors, and stains
  • In original condition with all tags still attached
  • Returned in original packaging

Items that do not meet these conditions will not pass inspection and the return will be denied.

Restocking Fee All approved returns are subject to a restocking fee, which will be deducted from your store credit amount.

Final Sale — No Returns Accepted The following items are not eligible for return under any circumstances:

  • Sale and discounted items
  • Items purchased with a promo or discount code
  • Accessories of any kind (jewelry, bags, belts, wallets, scarves, hats, etc.)
  • Home décor items

Inspection Process All returns go through a thorough inspection upon arrival. Store credit will be issued only once the item passes inspection. If the item fails inspection, it will be returned to you at your expense.

How to Start a Return

To initiate a return, log in to your account at account.lacianncollective.com, navigate to your order, and submit a return request. Do not send items back without prior approval — unauthorized returns will not be accepted.

Once your return is approved, you will receive a return label and instructions via email.

Contact us before sending anything back. Unauthorized returns will not be accepted.

Fastest Way to Get What You Want:

For quicker service, we recommend returning your item and placing a new order for the desired product. Once your return is accepted, you can purchase the new item separately to ensure availability and faster delivery.

Refunds

We will notify you once we’ve received and inspected your return to let you know whether your refund has been approved. If approved, a credit will be added to your account, or a gift card will be issued for the amount. Please note that we have a CREDIT ONLY policy! 

What If I Receive the Wrong Product or a Damaged Product?

If there’s an error with your order, please email us at laciann@lacianncollective.com to inform us about the issue. We will replace or correct your order free of charge. If the product you received differs from what you ordered, we will provide a shipping label to return the incorrect item at no additional cost.

Laciann Collective